Who handles your information
This website is operated by Guangxi Chuxin Trading Co., Ltd. under the Xinlora brand. For privacy questions, contact [email protected] or use the business address on our Contact page.
Information we collect
When you browse, request a quote, create an account, contact us or place an order, we may receive your name, company, email, telephone number, delivery and billing address, product selections, order details and correspondence. The website also processes technical information needed for operation and security, such as IP address, browser details, session identifiers and access logs.
How we use it
We use relevant information to respond to inquiries, prepare quotations, manage accounts, process accepted orders, coordinate delivery, provide after-sales support, prevent fraud and meet applicable recordkeeping obligations. Quote-form consent covers contact about that inquiry; it does not automatically subscribe you to unrelated marketing.
Service providers and payments
Necessary information may be shared with hosting, communications, payment, fulfillment or delivery providers to perform the requested service, and with authorities where legally required. Payment information is handled by the selected payment provider under its own privacy terms. Do not email full card details to us.
Cookies and website storage
Essential cookies and similar storage support sessions, account security, carts and selected preferences. Optional analytics or marketing technologies, if introduced, require the choices applicable to the visitor’s location. You can manage browser storage through your browser settings; restricting essential storage may affect site functions.
Retention, international processing and choices
We keep records for the time needed for the relevant inquiry, order, service, security and applicable legal obligations, then delete or de-identify them as appropriate. Service providers may process information outside your country. Where required, appropriate protections must be applied to such transfers.
Contact us to request access, correction, deletion, withdrawal of optional consent or other rights available under applicable law. We may need to verify identity and retain records where legally required. You may also contact the relevant data-protection authority where that right applies.